Small Shopify support teams (1–5)
Export billable support time for Shopify agencies
Agencies running Shopify support for clients need defensible billing. Clearbox exports CSV with handle_time_minutes, presence_minutes, billable_minutes and shop_domain—per store, ready to invoice.
If you bill clients for support, you need clean time data per store. Here is how Clearbox makes agency billing simple.
Time data you can defend
Clearbox tracks handle time and presence per thread, so billable minutes are based on real activity, not estimates—useful when a client questions an invoice.
Per store, with shop_domain
Export includes shop_domain so you can split billing cleanly across each client’s Shopify store.
Built for the Agency tier
The dedicated Agency plan adds more inboxes and a multi-shop selector, so one team can support many brands and bill each accurately.
On the same topic
FAQ
What fields are in the export?
handle_time_minutes, presence_minutes, billable_minutes and shop_domain, among others.
Can I bill per client store?
Yes—shop_domain in the export lets you split time per Shopify store.
Is there an agency plan?
Yes—a dedicated Agency tier with more inboxes and multi-shop support.
Is the time data accurate?
It is based on real handle time and presence, not manual estimates.