For Shopify teams with 1–5 people on support@
Shared inbox for Shopify support
Clearbox is a shared inbox for support@ on Shopify: your team sees orders, refunds, and customer spend beside each thread. Per-seat pricing and minutes to set up—built for 1–5 person teams, not a contact-center rollout.
Run support@ together with full Shopify order history next to each thread. Resolve faster without enterprise helpdesk setup. When you're ready, speed up replies with suggested drafts grounded in order context.
No credit card required • 2-minute setup
Everything you need, nothing you don't
Built for small Shopify support teams (1–5) that want shared email with real ecommerce context—not a full contact center stack.
Connect your support inbox
Connect Gmail, Outlook, or any IMAP/SMTP support mailbox in minutes.
Team Collaboration
Assign emails, add internal notes, and collaborate in real-time with no duplicate replies.
Simple Workflow
Just 4 email states: New, Assigned, Snoozed, Resolved.
Also included
Real-time Updates
See teammate actions instantly so your support queue stays coordinated.
Secure & Private
Email credentials are encrypted and customer data stays private.
Zero Training
If it needs explanation, it's too complex. Your team will be productive from day one.
Keep control of AI-assisted replies
After you sign in, see what is suggested or sent automatically, turn assistance off in one click, and keep a clear history. Autonomous CX adds confidence limits and a kill switch when you want tighter control.
Why teams pick Clearbox over a heavy helpdesk
- Shopify-native context—orders, refunds, and customer spend beside the email, not spread across ticket fields and tabs.
- Your team can work the queue on day one: assign, notes, four simple states. It is not an omnichannel rule builder—when you need more leverage, the in-app Autonomous CX area shows how suggested and automatic replies are used, with guardrails and a clear record for your Shopify email.
- Predictable per-seat pricing when ticket volume spikes—you're not punished for being busy.
How it works
Three steps to get started
Connect your support inbox
Add your support mailbox and start syncing customer emails.
Connect your Shopify store
Show order history, total spent, and recent orders next to each conversation.
Resolve faster together
Assign, comment, and reply as one team — with suggested replies grounded in Shopify context.
Ready to simplify Shopify support by email?
One collaborative inbox for customer email, Shopify order context, and optional suggested replies when you want the extra speed.
Start your free trial14-day free trial • No credit card required