For Shopify teams drowning in returns & refunds
Refunds with order context—beside the email
Clearbox helps 1–5 person Shopify teams resolve returns and refunds without jumping between Admin and a shared inbox. Connect Shopify, see the order next to a refund request in under 10 minutes, then bring your real support@ when you're ready.
Stop copy-pasting order numbers from Shopify into Gmail. Clearbox puts paid status, customer spend, and refund actions beside every return request—predictable per-seat pricing when volume spikes.
No credit card • Shopify connect → sample refund ticket in minutes
Built for returns ops—not another shared Gmail
For small Shopify teams (1–5) that need refund and return context in the inbox—not a full contact-center stack.
Connect Shopify first
See a sample refund ticket with real order context in minutes—then connect Gmail, Outlook, or IMAP when you're ready for live mail.
Team Collaboration
Assign emails, add internal notes, and collaborate in real-time with no duplicate replies.
Simple Workflow
Just 4 email states: New, Assigned, Snoozed, Resolved.
Also included
Real-time Updates
See teammate actions instantly so your support queue stays coordinated.
Secure & Private
Email credentials are encrypted and customer data stays private.
Zero Training
If it needs explanation, it's too complex. Your team will be productive from day one.
Autonomous support ops, not AI drafts
WISMO auto-resolved with real tracking and audit. Return and address requests tagged on Shopify orders. Refunds from the sidebar. Every action logged—you keep control with confidence limits and a kill switch.
Why returns teams pick Clearbox over a heavy helpdesk
- Refund and return requests with Shopify order context beside the email—not buried in ticket fields and Admin tabs.
- Clearbox runs governed support operations on Shopify email: WISMO resolved with live tracking, return and address requests captured on orders, refunds executed from the inbox. Autonomous CX shows what ran automatically, with audit logs and a kill switch—not AI drafts.
- Predictable per-seat pricing when return volume spikes—you're not punished for being busy.
How it works
Aha in under 10 minutes
Connect your Shopify store
Authorize Clearbox—we'll pull order context so refunds aren't a tab-switching exercise.
Open a sample refund ticket
See a return/refund request with the Shopify order, spend, and status beside it—no waiting for real email volume.
Connect support@ when ready
Bring Gmail, Outlook, or IMAP. Assign, comment, and resolve live returns as one team.
FAQ
What is Clearbox?
Clearbox is a Shopify support inbox for teams of 1–5 that handle returns and refunds by email. Orders, refund status, and customer spend appear beside every thread, with per-seat pricing and a sample ticket aha in under 10 minutes.
How is Clearbox different from Gorgias?
Clearbox is email-first and built for small Shopify returns teams. You get native order and refund context without a full omnichannel helpdesk rollout. Gorgias fits better when you need chat, social, and SMS routing from day one.
How much does Clearbox cost?
Clearbox uses predictable per-seat pricing billed through Stripe. See getclearbox.com/pricing for current plans. A 14-day free trial is available with no credit card required.
Does Clearbox work with Gmail and Outlook?
Yes. Connect Gmail, Outlook, or any IMAP/SMTP support mailbox after Shopify. You can hit the aha moment with a sample refund ticket before connecting live mail.
How long does setup take?
Most teams connect their support inbox and Shopify store in under 10 minutes. No week-long implementation or contact-center training required.
Ready to stop juggling Shopify Admin and Gmail for refunds?
One inbox for return and refund email, Shopify order context beside every thread, and optional suggested replies when you want extra speed.
Start your free trial14-day free trial • No credit card required