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Shopify support inbox for small teams (1–5) — shared email with order context

Clearbox is a Shopify support inbox for teams of 1–5. Orders and tracking sit beside support@ email. For “where is my order?”, it can auto-send that tracking reply after you review shadow mode and only when Shopify has a tracking URL. Otherwise a human gets the draft. Per-seat, not per ticket.

Why choose Clearbox for Shopify email support?

Small teams (1–5): handle support@ without duplicate replies, see orders and total spent without leaving email, no week-long setup.

Key features:

For Shopify teams drowning in returns & refunds

Refunds with order context—beside the email

When a customer asks where is my order, Clearbox can auto-send the tracking reply after you review shadow mode — only if Shopify has a tracking URL. Otherwise a human gets the draft. Orders sit beside support@ — per-seat pricing, not per ticket.

Stop copy-pasting order numbers from Shopify into Gmail. Clearbox puts paid status, customer spend, and refund actions beside every return request—predictable per-seat pricing when volume spikes.

Start free trialShopify returns setup

No credit card • Shopify connect → sample WISMO ticket in minutes

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Built for returns ops—not another shared Gmail

For small Shopify teams (1–5) that need refund and return context in the inbox—not a full contact-center stack.

Connect Shopify first

See a sample WISMO ticket with tracking beside the thread and the draft in the reply box—then connect Gmail, Outlook, or IMAP when you're ready for live mail.

Team Collaboration

Assign emails, add internal notes, and collaborate in real-time with no duplicate replies.

Simple Workflow

Just 4 email states: New, Assigned, Snoozed, Resolved.

Also included

Real-time Updates

See teammate actions instantly so your support queue stays coordinated.

Secure & Private

Email credentials are encrypted and customer data stays private.

Zero Training

If it needs explanation, it's too complex. Your team will be productive from day one.

WISMO auto if tracking is real — after shadow review

When a customer asks where is my order, Clearbox can auto-send the tracking reply after you review shadow mode — only if Shopify has a tracking URL. Otherwise a human gets the draft. Refunds never auto-send. A kill switch turns it off.

WISMO: optional auto-reply when tracking exists

Why returns teams pick Clearbox over a heavy helpdesk

  • Refund and return requests with Shopify order context beside the email—not buried in ticket fields and Admin tabs.
  • For “where is my order?”, Clearbox can auto-send the tracking reply after you review shadow mode — only when Shopify has a tracking URL. Otherwise a human gets the draft. Refunds stay in the sidebar with an audit trail. A kill switch turns auto-send off.
  • Predictable per-seat pricing when return volume spikes—you're not punished for being busy.
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How it works

Aha in under 10 minutes

1

Connect your Shopify store

Authorize Clearbox—we'll pull order context so refunds aren't a tab-switching exercise.

2

Open a sample WISMO ticket

See a where-is-my-order email with Shopify tracking beside it and the draft already in the reply box.

3

Connect support@ when ready

Bring Gmail, Outlook, or IMAP. New threads arrive as Draft ready or Needs you.

FAQ

What is Clearbox?

Clearbox is a Shopify support inbox for teams of 1–5. Orders and tracking sit beside support@. For where is my order, it drafts a tracking reply and can auto-send after shadow review when Shopify has a tracking URL. Per-seat pricing, not per ticket.

Does Clearbox send WISMO automatically?

Yes, opt-in. After you review shadow examples in Settings, it can auto-send WISMO tracking replies only when Shopify has a tracking URL. Lost parcels and anything without tracking stay human.

Do refunds send automatically?

No. Refunds, exchanges, and cancellations stay with a human in the sidebar. Clearbox never auto-sends money moves.

Can I turn auto-send off?

Yes. Settings has a kill switch that blocks all auto-send immediately. Live WISMO is also tracking-gated and off until you opt in after shadow.

How is Clearbox different from Gorgias?

Clearbox is email-first and built for small Shopify returns teams. Differentiator is per-seat pricing plus tracking-gated WISMO opt-in — not an AI-native helpdesk. Gorgias fits better when you need chat, social, and SMS routing from day one.

How much does Clearbox cost?

Clearbox uses predictable per-seat pricing billed through Stripe. See getclearbox.com/pricing for current plans. A 14-day free trial is available with no credit card required.

Does Clearbox work with Gmail and Outlook?

Yes. Connect Gmail, Outlook, or any IMAP/SMTP support mailbox after Shopify. You can hit the aha moment with a sample WISMO ticket before connecting live mail.

How long does setup take?

Most teams connect their support inbox and Shopify store in under 10 minutes. No week-long implementation or contact-center training required.

Ready to stop juggling Shopify Admin and Gmail for refunds?

WISMO: tracking reply auto-sends after shadow review when Shopify has a tracking URL. Otherwise a human draft. Shared inbox for returns — you stay in control.

Start your free trial

14-day free trial • No credit card required