For Shopify teams with 1–5 people on support@
Shared inbox for Shopify support
Clearbox is a shared inbox for support@ on Shopify: your team sees orders, refunds, and customer spend beside each thread. Per-seat pricing and minutes to set up—built for 1–5 person teams, not a contact-center rollout.
Run support@ together with full Shopify order history next to each thread. Resolve faster without enterprise helpdesk setup. When you're ready, speed up replies with suggested drafts grounded in order context.
No credit card required • 2-minute setup
Everything you need, nothing you don't
Built for small Shopify support teams (1–5) that want shared email with real ecommerce context—not a full contact center stack.
Connect your support inbox
Connect Gmail, Outlook, or any IMAP/SMTP support mailbox in minutes.
Team Collaboration
Assign emails, add internal notes, and collaborate in real-time with no duplicate replies.
Simple Workflow
Just 4 email states: New, Assigned, Snoozed, Resolved.
Also included
Real-time Updates
See teammate actions instantly so your support queue stays coordinated.
Secure & Private
Email credentials are encrypted and customer data stays private.
Zero Training
If it needs explanation, it's too complex. Your team will be productive from day one.
Autonomous support ops, not AI drafts
WISMO auto-resolved with real tracking and audit. Return and address requests tagged on Shopify orders. Refunds from the sidebar. Every action logged—you keep control with confidence limits and a kill switch.
Why teams pick Clearbox over a heavy helpdesk
- Shopify-native context—orders, refunds, and customer spend beside the email, not spread across ticket fields and tabs.
- Clearbox runs governed support operations on Shopify email: WISMO resolved with live tracking, return and address requests captured on orders, refunds executed from the inbox. Autonomous CX shows what ran automatically, with audit logs and a kill switch—not AI drafts.
- Predictable per-seat pricing when ticket volume spikes—you're not punished for being busy.
How it works
Three steps to get started
Connect your support inbox
Add your support mailbox and start syncing customer emails.
Connect your Shopify store
Show order history, total spent, and recent orders next to each conversation.
Resolve faster together
Assign, comment, and reply as one team — with suggested replies grounded in Shopify context.
FAQ
What is Clearbox?
Clearbox is a shared Shopify support inbox for teams of 1–5 people on support@. Orders, refunds, and customer history appear beside every email, with per-seat pricing and setup in minutes.
How is Clearbox different from Gorgias?
Clearbox is email-first and built for small Shopify teams. You get native order context without a full omnichannel helpdesk rollout. Gorgias fits better when you need chat, social, and SMS routing from day one.
How much does Clearbox cost?
Clearbox uses predictable per-seat pricing billed through Stripe. See getclearbox.com/pricing for current plans. A 14-day free trial is available with no credit card required.
Does Clearbox work with Gmail and Outlook?
Yes. Connect Gmail, Outlook, or any IMAP/SMTP support mailbox. Your team shares the inbox with assignment, internal notes, and real-time collaboration.
How long does setup take?
Most teams connect their support inbox and Shopify store in under 10 minutes. No week-long implementation or contact-center training required.
Ready to simplify Shopify support by email?
One collaborative inbox for customer email, Shopify order context, and optional suggested replies when you want the extra speed.
Start your free trial14-day free trial • No credit card required