Shared inbox for Shopify support@
Clearbox for Shopify — team inbox with order context
Clearbox is a shared inbox for Shopify support@: connect your team email on Clearbox, link Shopify from settings, and see orders and refunds beside each customer thread—billing stays on Clearbox, not the Shopify App Store.
Run support@ together with customer orders, refunds, and spend history beside each thread. Per-seat pricing, setup in minutes—subscribe on Clearbox, then connect Shopify in settings.
Order history at a glance
When an email comes from a Shopify customer, see their full order history and last order status.
Total spent
Display how much each customer has spent so your team can prioritize and personalize replies.
Quick refunds
Create refunds and view order details without leaving your inbox.
On the same topic
FAQ
Do I install Clearbox from the Shopify App Store?
No. Start a free trial on Clearbox, connect your support inbox, then link your Shopify store from settings. Billing stays on Clearbox (Stripe)—you are not locked into Shopify billing.
Does Clearbox send WISMO automatically?
Yes, opt-in. After you review shadow examples in Settings, it can auto-send WISMO tracking replies only when Shopify has a tracking URL. Lost parcels / no tracking stay human. Refunds never auto-send. A kill switch turns it off.
How long does setup take?
Most small teams connect Shopify, see a sample WISMO ticket, then connect support@ in under ten minutes.
Who is Clearbox for?
Shopify support teams of 1–5 people who live in support@ and want order context without a heavy helpdesk rollout.