Per-seat pricing—not per ticket—so busy weeks and peak season don't automatically raise your bill.
Simple, Transparent Pricing
Start with a 14-day free trial. No credit card required. Choose the plan that fits your team.
Test A - ROI
Variant A: ~5+ hours saved per agent/week with order context in-thread—per-seat pricing from $19/mo vs ticket-based helpdesk stacks.
Starter
Perfect for small teams getting started
- Up to 5 team members
- 2 email accounts
- 10GB storage
- Email assignment & notes
- Real-time collaboration
- Basic support
Professional
For growing teams that need more power
- Up to 15 team members
- 10 email accounts
- 50GB storage
- Everything in Starter
- Shopify sidebar refunds & returns intent filter
- Support metrics dashboard (FRT & resolution)
- Priority support
Business
For established teams with high volume
- Up to 50 team members
- Unlimited email accounts
- 200GB storage
- Everything in Professional
- Built for one brand at high volume
- Dedicated support
Agency
Multi-store Shopify agencies with billable-time export
- Up to 25 team members
- 25 client inboxes
- 100GB storage
- Multi-shop selector & autopilot
- FRT, handle time & presence in CSV
- Per-store shop_domain column for billing
- Handoff notes & live presence
- Priority agency support
Ecommerce agencies
Agency plan: multi-store + billable-time CSV export
Multi-shop selector, contextual autopilot, handle_time_minutes / presence_minutes / billable_minutes columns, and shop_domain per thread for client billing.
See agency pricingPlan × feature
What is actually available in the product today — no marketing fluff.
| Feature | Starter | Pro | Business | Agency |
|---|---|---|---|---|
| Shared inbox + Shopify context | ||||
| Shopify sidebar refunds | ||||
| Returns intent filter (copilot) | ||||
| Support metrics (FRT & resolution) | ||||
| Support CSV export (FRT / resolution) | ||||
| Multi-shop selector | ||||
| Billable-time CSV (billable_minutes) | ||||
| Explicit multi-shop autopilot |
Frequently Asked Questions
Can I change plans later?
Yes, you can upgrade or downgrade your plan at any time. Changes will be prorated.
What happens after my free trial?
Your trial lasts 14 days. After that, you'll need to choose a plan to continue using Clearbox.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund.
Need help choosing?
Contact our team and we'll help you find the perfect plan for your team.
Is pricing based on how many support tickets we get?
Plans are billed per seat (each teammate on your workspace), not per ticket. Higher volume during launches or BFCM doesn't change your per-seat rate—see each plan's included seats and limits on this page.
Are AI, suggested replies, and Autonomous CX included?
Clearbox includes context-aware suggested replies. After sign-in, the Autonomous CX area helps you see how assistance is used, set confidence limits and a kill switch, and review a clear history. Exact capabilities can vary by workspace—start a trial to see what is enabled for your team.