Shopify returns & refunds (teams of 1–5)
Shared inbox for ecommerce agencies — multi-store Shopify support
Ecommerce agencies managing multiple Shopify stores get a dedicated Agency tier (25 inboxes), multi-shop selector, handoff banners on internal notes, median FRT and resolution metrics, and CSV export with handle_time_minutes, presence_minutes, billable_minutes, and shop_domain for per-store client billing.
Dedicated Agency tier (25 inboxes), multi-shop selector, WISMO tracking-gated opt-in, and CSV export with handle_time_minutes, presence_minutes, billable_minutes, and shop_domain for client billing.
Agency tier for client stores
- Multi-shop selector and per-client SLA rollups.
- CSV export with billable_minutes and shop_domain columns.
- WISMO auto-reply is tracking-gated opt-in after shadow — not a magic contextual autopilot.
On the same topic
FAQ
When should I choose Clearbox over other tools?
When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.
When is other tools still the better fit?
When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.
Does Clearbox include Shopify context?
Yes—orders, refunds, and customer history beside every support@ thread.
Can Clearbox prevent duplicate replies?
Shared ownership, live presence, and assignment keep one agent per conversation.
Does Clearbox auto-reply to where is my order?
Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.