Shared inbox for Shopify
Stop duplicate replies in your Shopify support shared inbox.
Clearbox gives your team one place to handle support@, assign ownership, and respond with customer order context available instantly.
Built for support@ workflows
- Assign each email to the right teammate.
- Add internal notes before replying.
- Track progress from new to resolved with a simple status model.
- Keep context close with Shopify customer and order data.
FAQ
How does a shared inbox prevent duplicate replies?
Clear assignment and visible ownership show who is handling each conversation, so teammates do not reply at the same time.
Can we keep internal notes in the conversation?
Yes. Teams can add internal notes before replying, so context stays in one place.
Is Shopify order context visible while replying?
Yes. Customer and order context is available directly in the support conversation view.