Shopify returns & refunds (teams of 1–5)
Shopify refund & returns support inbox
For Shopify refund and return emails, Clearbox filters threads by returns/refunds copilot intents, searches orders by number, issues partial or full sidebar refunds with audit, and tracks median FRT. Refund status may auto after shadow when Shopify already recorded a refund. Money never auto—agents approve every payout.
Returns intent filter (copilot), order search by number, partial/full sidebar refunds with audit, pre-installed return macros, copilot refund status, and built-in FRT metrics—agents approve every refund.
Returns and refunds from the inbox
- Returns intent filter and order search by number.
- Partial/full sidebar refunds with audit trail.
- Pre-installed return macros and built-in FRT metrics.
On the same topic
FAQ
When should I choose Clearbox over other tools?
When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.
When is other tools still the better fit?
When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.
Does Clearbox include Shopify context?
Yes—orders, refunds, and customer history beside every support@ thread.
Can Clearbox prevent duplicate replies?
Shared ownership, live presence, and assignment keep one agent per conversation.
Does Clearbox auto-reply to where is my order?
Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.