Small Shopify support teams (1–5)
Collaborative inbox for Shopify support@
Clearbox is a collaborative inbox for Shopify: your team works support@ in one place with real-time visibility, internal notes, and native order context for faster, consistent replies.
Collaborative inbox for Shopify support teams: shared ownership on support@, order context beside each thread, and fast setup for 1–5 person teams.
Work together on customer email
- See who is viewing or replying in real time on shared support@.
- Shopify-native context keeps order questions answerable in one view.
- Simple 4-status workflow—no contact-center rollout required.
On the same topic
FAQ
When should I choose Clearbox over other tools?
When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.
When is other tools still the better fit?
When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.
Does Clearbox include Shopify context?
Yes—orders, refunds, and customer history beside every support@ thread.
Can Clearbox prevent duplicate replies?
Shared ownership, live presence, and assignment keep one agent per conversation.