Small Shopify support teams (1–5)
Shopify support inbox for support@ — orders beside every email
Clearbox is a Shopify support inbox for email-first teams: connect support@, see orders and refunds beside each thread, and track median FRT and resolution on the built-in metrics dashboard—without enterprise ticketing overhead.
One Shopify support inbox for support@: assign threads, see orders and refunds in-thread, track median FRT and resolution—built for 1–5 person teams.
Built for support@ on Shopify
- Assign threads and see orders, refunds, and customer spend beside each email.
- Median FRT and resolution metrics with CSV export for SLA proof.
- Per-seat pricing for teams of 1–5 without ticket-volume surprises.
On the same topic
FAQ
When should I choose Clearbox over other tools?
When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.
When is other tools still the better fit?
When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.
Does Clearbox include Shopify context?
Yes—orders, refunds, and customer history beside every support@ thread.
Can Clearbox prevent duplicate replies?
Shared ownership, live presence, and assignment keep one agent per conversation.