Small Shopify support teams (1–5)
Outlook shared inbox for Shopify support
Using an Outlook/Microsoft 365 shared mailbox for Shopify support? Clearbox connects your Outlook support@ and adds assignment, presence, and Shopify order context beside each thread.
Outlook shared mailboxes lack ownership and ecommerce context. Here is how to upgrade your Microsoft 365 support@ without leaving email.
Connect Outlook in a click
Clearbox connects via Microsoft OAuth, so your Outlook/Microsoft 365 support@ syncs without sharing passwords or breaking your existing mailbox.
Add ownership and presence
A plain shared mailbox has no clear owner. Clearbox adds assignment and live presence so two agents never reply to the same email.
Bring in Shopify order context
See orders, refunds and customer history beside each Outlook thread, so replies are accurate without opening Shopify admin.
On the same topic
FAQ
Does Clearbox work with Outlook/Microsoft 365?
Yes—connect via Microsoft OAuth; no password sharing needed.
What does it add over an Outlook shared mailbox?
Assignment, live presence, handoff notes, and Shopify order context in-thread.
Will it disrupt my existing mailbox?
No—it syncs your support@ without changing your Outlook setup.
Is Gmail supported too?
Yes, Gmail and IMAP are supported alongside Microsoft.