Small Shopify support teams (1–5)
A simpler Gorgias alternative for 1–5 person Shopify teams running support@.
Clearbox is a simpler Gorgias alternative for small Shopify teams on support@: shared inbox, order context beside every email, per-seat pricing—email-first instead of full omnichannel suite complexity.
Fast onboarding, shared inbox ownership, and Shopify order context beside every email—with per-seat pricing that does not spike with ticket volume.
Why teams switch
- Lower setup overhead for 1–5 person teams—hours, not weeks.
- Email-first workflow without heavy helpdesk complexity.
- Shared ownership that prevents duplicate replies.
What you keep
- Shopify order context next to each customer email.
- Assignment, internal notes, and real-time team collaboration.
- Support metrics dashboard with median FRT, resolution, and CSV export.
When Gorgias is still the right choice
If you need heavy omnichannel routing or contact-center automation from day one, Gorgias may justify the complexity. Clearbox wins when the job is reliable email execution for a small Shopify team.
On the same topic
FAQ
When should I choose Clearbox over Gorgias?
Choose Clearbox when your support team works mostly from support email and needs a simpler workflow with faster onboarding.
When is Gorgias still the better fit?
Gorgias is a strong choice if you need a broad omnichannel helpdesk from day one—chat, social, SMS, and deep automation across many channels.
Does Clearbox include Shopify context?
Yes. Clearbox keeps customer and order context visible while your team replies to support emails.
Is migration from Gorgias complicated?
No. Most teams can connect their inbox quickly and start handling conversations without a long setup project.