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Shopify returns & refunds (teams of 1–5)

Clearbox vs Chatty for Shopify WISMO

Clearbox vs Chatty for Shopify “where is my order?”: Clearbox is an email-first WISMO agent on support@ that can auto-send a tracking reply after shadow review only when Shopify has a tracking URL—billed on your Shopify invoice. Choose Chatty if your WISMO workflow is built around their product surface; choose Clearbox when support@ email plus in-thread Shopify order context is the job.

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Both tools show up when small Shopify teams research WISMO automation. This page compares Clearbox’s email + WISMO agent model with a Chatty-oriented WISMO workflow. Verify Chatty’s current features and pricing on their site.

Clearbox
Chatty
Primary surface
Shared support@ inbox with WISMO agent
WISMO-oriented product (verify current channels on Chatty’s site)
WISMO auto-send
Opt-in after shadow; tracking URL required
Confirm auto-reply rules and gates on Chatty’s docs
Shopify context
Orders, refunds, history beside each email
Shopify-connected WISMO tooling (verify depth on their site)
Pricing
EUR plans on Shopify invoice (€29–€119/mo) — not per ticket
Verify current Chatty pricing on their site
Best fit
1–5 person email-first Shopify support teams
Teams already evaluating Chatty for WISMO specifically

Who should choose Clearbox

Choose Clearbox when support@ is the queue, you want the WISMO agent to draft or opt-in auto-send tracking replies only when Shopify has a tracking URL, and you prefer flat Shopify-invoice billing over per-ticket helpdesk pricing.

Who should choose Chatty

Choose Chatty when your evaluation is specifically about their WISMO product and it already matches how your store handles order-status questions. Confirm current Chatty features and pricing on their site.

Pricing

Clearbox Starter €29, Professional €59, Business €99, Agency €119 per month (EUR), billed on the Shopify invoice after a 14-day trial. Chatty doesn’t publish public pricing—check their site for current plans.

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FAQ

Is Clearbox a Chatty alternative for WISMO?

Yes for email-first Shopify teams on support@: Clearbox’s WISMO agent can auto-send tracking after shadow review only when Shopify has a tracking URL. If you need Chatty’s specific product surface, evaluate Chatty directly.

Does Clearbox auto-reply to where is my order?

Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Otherwise a human gets the draft. Refund money never auto-sends.

How is Clearbox priced vs Chatty?

Clearbox publishes EUR plans on getclearbox.com/pricing (Shopify invoice, not per ticket). Chatty doesn’t publish public pricing—compare their current plans on their site.

When is Chatty still the better fit?

When your team’s WISMO workflow is built around Chatty’s product and channels. Clearbox wins when the job is support@ email with in-thread Shopify context for a 1–5 person team.