Article non trouvé

Introduction

Front is one of the undisputed leaders in the shared inbox management market. With its advanced features, polished interface, and solid reputation, Front has won over many large enterprises. However, starting at $59 per user per month, Front can represent too significant an investment for many teams.

Additionally, Front is designed for complex organizations with sophisticated needs. If your team simply needs to efficiently manage a shared inbox, Front can be too complex and too expensive.

Fortunately, there are now many excellent alternatives to Front, each with its own strengths and weaknesses. In this article, we present the 10 best Front alternatives in 2026, with detailed comparisons to help you make the best choice.

Why Look for a Front Alternative?

Front's Limitations

Prohibitive Cost: Starting at $59/user/month, Front is expensive for small teams
Complexity: Rich interface but requires training
Overkill: Many unnecessary features for simple needs
Mainly English Support: Limited for international teams

When to Look for an Alternative?

You should consider a Front alternative if:

✅ Your budget is limited
✅ Your team is small (less than 20 people)
✅ You have simple email management needs
✅ You're looking for a simpler solution
✅ You want multilingual support

The 10 Best Front Alternatives

1. Clearbox ⭐ Recommended

Price: Starting at $19 per user/month

Strengths:

✅ Simplest: Ultra-intuitive interface, no training needed
✅ Unbeatable price: 3 times cheaper than Front
✅ Multilingual support: Developed by an international team
✅ Quick setup: 5 minutes to get started
✅ Perfect for small teams: Designed specifically for small businesses
✅ Essential features: Everything you need, nothing more

Weaknesses:

❌ Fewer integrations than Front (but covers 90% of needs)
❌ Basic automation (in development)

Ideal For:

Small teams of 5 to 50 people
Teams looking for simplicity above all
Limited budgets
Simple shared email management needs

Verdict: The best alternative for small teams looking for simplicity and affordable pricing.

2. Help Scout

Price: Starting at $25 per user/month

Strengths:

✅ Excellent for customer support
✅ Good integration with support tools
✅ Strong reports and analytics
✅ Good reputation
✅ Advanced ticketing features

Weaknesses:

❌ Less suited for internal team emails
❌ Less intuitive interface than Clearbox
❌ Mainly English support
❌ More expensive than Clearbox

Ideal For:

Customer support teams
Advanced ticketing needs
Integration with support tools

Verdict: Excellent for customer support, less suited for internal teams.

3. Missive

Price: Starting at $14 per user/month

Strengths:

✅ Good value for money
✅ Email, chat, and calendar management in one platform
✅ Many integrations
✅ Complete features

Weaknesses:

❌ More cluttered interface, steeper learning curve
❌ English support
❌ Can be too complex for simple needs
❌ Less intuitive than Clearbox

Ideal For:

Teams that need to manage emails, chat, and calendar
Multi-channel communication needs

Verdict: Good choice if you need to manage multiple communication channels.

4. Hiver

Price: Starting at $15 per user/month

Strengths:

✅ Simple interface
✅ Affordable price
✅ Excellent Gmail integration
✅ Good for Gmail teams

Weaknesses:

❌ Limited features
❌ Fewer collaborative features
❌ English support
❌ Mainly for Gmail

Ideal For:

Small teams that primarily use Gmail
Very simple needs

Verdict: Good choice if you're 100% Gmail and have simple needs.

5. Zendesk

Price: Starting at $55 per user/month

Strengths:

✅ Very comprehensive platform
✅ Many features
✅ Excellent reputation
✅ Very powerful

Weaknesses:

❌ Almost as expensive as Front
❌ Very complex, requires training
❌ Overkill for most small teams
❌ English support

Ideal For:

Large enterprises with complex needs
Advanced customer support

Verdict: Almost as expensive as Front, mainly for large enterprises.

6. Intercom

Price: Starting at $39 per user/month

Strengths:

✅ Excellent for customer messaging
✅ Good chat features
✅ Modern interface
✅ Good reputation

Weaknesses:

❌ More expensive than Clearbox
❌ Less suited for internal team emails
❌ Focus on messaging, less on shared inbox
❌ English support

Ideal For:

Teams that communicate mainly via chat
Customer support with messaging

Verdict: Good for messaging, less suited for shared emails.

7. Gorgias

Price: Starting at $60 per month (up to 2 users)

Strengths:

✅ Excellent for e-commerce support
✅ Integration with Shopify, WooCommerce
✅ Advanced automation
✅ Good for online stores

Weaknesses:

❌ Expensive (similar to Front)
❌ E-commerce specialized
❌ Less suited for other sectors

Ideal For:

Online stores
E-commerce support

Verdict: E-commerce specialized, expensive.

8. Freshdesk

Price: Free up to 5 agents, then starting at $15/agent/month

Strengths:

✅ Free plan available
✅ Good value for money
✅ Complete features
✅ Good reputation

Weaknesses:

❌ Less modern interface
❌ Less intuitive than Clearbox
❌ English support
❌ More oriented customer support

Ideal For:

Teams that want to start free
Customer support

Verdict: Good value for money, less intuitive.

9. Zoho Desk

Price: Starting at $14 per user/month

Strengths:

✅ Good value for money
✅ Integration with Zoho suite
✅ Complete features
✅ Good reputation

Weaknesses:

❌ Less modern interface
❌ Less intuitive
❌ English support
❌ Less suited for non-Zoho teams

Ideal For:

Teams already using Zoho
Limited budgets

Verdict: Good if you already use Zoho.

10. Spark

Price: Free (limited version) or $7 per user/month

Strengths:

✅ Free for personal use
✅ Affordable price
✅ Simple interface
✅ Good for Mac/iOS

Weaknesses:

❌ Limited features
❌ Less suited for teams
❌ Mainly for Mac
❌ Fewer collaborative features

Ideal For:

Small Mac teams
Personal use

Verdict: Good for personal use, limited for teams.

Complete Comparison Table

| Solution | Price/month | Simplicity | Recommendation | |----------|-------------|------------|----------------| | Clearbox | $19 | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ Small teams | | Help Scout | $25 | ⭐⭐⭐⭐ | ⭐⭐⭐⭐ Support | | Missive | $14 | ⭐⭐⭐ | ⭐⭐⭐ Multi-channel | | Hiver | $15 | ⭐⭐⭐⭐ | ⭐⭐⭐ Gmail | | Zendesk | $55 | ⭐⭐ | ⭐⭐ Large enterprise | | Intercom | $39 | ⭐⭐⭐ | ⭐⭐⭐ Messaging | | Gorgias | $60 | ⭐⭐⭐ | ⭐⭐ E-commerce | | Freshdesk | Free | ⭐⭐⭐ | ⭐⭐⭐ Support | | Zoho Desk | $14 | ⭐⭐⭐ | ⭐⭐⭐ Zoho | | Spark | $7 | ⭐⭐⭐⭐ | ⭐⭐ Personal |

Recommendations by Use Case

For a Small Team (5-20 people)

Recommendation: Clearbox ⭐⭐⭐⭐⭐

Maximum simplicity
Multilingual support
Affordable price
Quick setup

For Customer Support

Recommendation: Help Scout ⭐⭐⭐⭐

Excellent for support
Ticketing features
Good reputation

For Multi-Channel (Email + Chat + Calendar)

Recommendation: Missive ⭐⭐⭐⭐

All-in-one
Good value for money
Complete features

For Gmail Only

Recommendation: Hiver ⭐⭐⭐

Perfect Gmail integration
Simple and affordable

For Large Enterprise

Recommendation: Front or Zendesk ⭐⭐⭐

Advanced features
Large budgets

Detailed Comparison: Clearbox vs Front

Price

Clearbox: $19/user/month
Front: $59/user/month
Savings: $40/user/month with Clearbox

Simplicity

Clearbox: ⭐⭐⭐⭐⭐ No training needed
Front: ⭐⭐⭐ Requires training

Features

Clearbox: 90% of essential needs
Front: 100% of needs, including advanced

Support

Clearbox: ✅ Multilingual
Front: ⚠️ Mainly English

Verdict: Clearbox wins for small teams.

How to Choose?

Questions to Ask Yourself

What is your team size?
- < 20 people → Clearbox, Help Scout, Missive
- 50 people → Front, Zendesk
What is your budget?
- < $20/person → Clearbox, Missive, Hiver
- $50/person → Front, Zendesk
Do you need simplicity?
- Yes → Clearbox
- No → Front, Zendesk
Do you need multilingual support?
- Yes → Clearbox
- No → All options
What are your needs?
- Simple email management → Clearbox
- Advanced customer support → Help Scout
- Multi-channel → Missive

FAQ

What is the best free alternative to Front?

Freshdesk offers a free plan up to 5 agents, but Clearbox at $19/month offers a much better experience for just a few dollars more.

Can I easily migrate from Front to Clearbox?

Yes, migration is simple. Your emails remain in your original inbox, Clearbox simply connects to your existing inbox.

Can Clearbox really replace Front?

For 90% of teams, yes. Clearbox covers all essential needs with much greater simplicity. If you need very advanced automation, Front may be necessary.

Which alternative offers the best value for money?

Clearbox offers the best value for money for small teams: maximum simplicity, affordable price, multilingual support.

Conclusion

Front is an excellent solution, but it's not suited for all teams. For small teams looking for a simple, affordable, and effective solution, Clearbox is the best alternative to Front.

Among the 10 alternatives presented, Clearbox stands out for:

✅ Maximum simplicity (no training needed)
✅ Best value for money (3 times cheaper than Front)
✅ Multilingual support
✅ Fastest setup (5 minutes)

Ready to try Clearbox? Start your 14-day free trial today and discover why Clearbox is the best alternative to Front for small teams.

Start free trial