About Clearbox
Clearbox is the WISMO agent for Shopify teams of 1–5. Orders and tracking sit beside support@ email. For “where is my order?”, the agent can auto-send that tracking reply after you review shadow mode and only when Shopify has a tracking URL. Otherwise a human gets the draft. Billed on your Shopify invoice, not per ticket.
Founded by Elom E.
What Clearbox is
Clearbox is the WISMO agent for DTC and SMB Shopify stores. The agent answers “where is my order?” with the real tracking link. The team shares one support mailbox, sees Shopify orders beside the thread, and does not configure a full omnichannel contact center.
Who it is for
Teams of 1–5 people handling support@ for a Shopify store (or a small portfolio of stores). Typical users are founders, support leads, and ecommerce ops who want Gmail/Outlook-style simplicity with Shopify context built in.
How Clearbox is different
Unlike Gorgias or Zendesk, Clearbox leads with the WISMO agent: tracking replies can auto-send after shadow review when a tracking URL exists. The inbox is where that agent works. Refund money stays in the sidebar. The plan is billed on the Shopify invoice.
Billing & setup
Trials and subscriptions are billed on the Shopify invoice through the Shopify Billing API. Install or connect the store, approve the charge, then connect support@. Clearbox does not bill through Stripe.
FAQ
Who founded Clearbox?
Founded by Elom E.
Is Clearbox a help desk or a shared inbox?
It is the WISMO agent for Shopify email support, working inside a shared inbox with assignment and internal notes. The inbox is the surface; the agent that answers where-is-my-order is the product.
Does it send automatically?
Yes, opt-in. After you review shadow examples in Settings, Clearbox can auto-send WISMO tracking replies only when Shopify has a tracking URL. Lost parcels and anything without tracking stay human. Refunds never auto-send. A kill switch turns it off.
Does Clearbox replace Gorgias?
For email-led Shopify support on a small team, yes. If you need heavy omnichannel routing (chat, social, SMS) from day one, a broader platform may still fit better.
Where is Clearbox available?
Clearbox supports English and French UI and is used by Shopify merchants in Europe and North America.