About Clearbox
Clearbox is a shared Shopify support inbox for teams of 1–5 people on support@. Order history, refunds, and customer spend appear beside every email—per-seat pricing, setup in minutes.
What Clearbox is
Clearbox is email-first customer support software for DTC and SMB Shopify stores. Your team shares one support mailbox, sees Shopify orders and refunds in-thread, and avoids duplicate replies—without configuring a full omnichannel contact center.
Who it is for
Teams of 1–5 people handling support@ for a Shopify store (or a small portfolio of stores). Typical users are founders, support leads, and ecommerce ops who want Gmail/Outlook-style simplicity with Shopify context built in.
How Clearbox is different
Unlike Gorgias or Zendesk, Clearbox does not try to be every channel on day one. It focuses on shared email support with native Shopify data, governed automation (WISMO, returns tagging, refunds from the sidebar), and pricing that stays predictable when ticket volume spikes.
Billing & setup
Trials and subscriptions are billed through Stripe at getclearbox.com. Connect your support inbox and Shopify store from Clearbox settings after signup—no Shopify App Store billing required.
FAQ
Is Clearbox a help desk or a shared inbox?
Both, in practice: a shared inbox with team assignment, internal notes, and support metrics—built specifically for Shopify email support rather than generic internal mail.
Does Clearbox replace Gorgias?
For email-led Shopify support on a small team, yes. If you need heavy omnichannel routing (chat, social, SMS) from day one, a broader platform may still fit better.
Where is Clearbox available?
Clearbox supports English and French UI and is used by Shopify merchants in Europe and North America.