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Small Shopify support teams (1–5)

Clearbox vs Trengo for Shopify support

Clearbox vs Trengo: Trengo is a multichannel inbox (email, chat, WhatsApp, social); Clearbox is an email-first shared inbox built for Shopify, with native order context beside every support@ thread.

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If you juggle many channels, Trengo centralises them. If email is your main support channel and Shopify order context is what slows you down, Clearbox is the focused, ecommerce-native option.

Clearbox
Trengo
Focus
Email-first shared inbox
Multichannel (chat, WhatsApp, social)
Shopify context
Native orders/refunds in-thread
Via integrations
Best fit
Email-led Shopify teams
Stores supporting many channels
Pricing
Predictable per seat
Per user, channel add-ons
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FAQ

Clearbox or Trengo for Shopify?

Clearbox if email is your main channel and you want native order context. Trengo if you must unify chat, WhatsApp and social in one inbox.

Does Clearbox do WhatsApp or social?

No—Clearbox focuses on shared email support with Shopify context. Trengo is the multichannel option.

Is Clearbox simpler?

Yes for email-led teams: fewer moving parts, ecommerce-focused, fast to adopt.

Can both prevent duplicate replies?

Yes; Clearbox uses shared ownership, presence and assignment to keep one agent per thread.