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Small Shopify support teams (1–5)

Clearbox vs Hiver for Shopify support

Clearbox vs Hiver: both turn email into a shared inbox, but Clearbox is Shopify-native—orders, refunds and customer history sit beside each thread—while Hiver layers shared inboxes onto Gmail for general teams.

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Hiver brings shared inboxes, assignment and SLAs inside Gmail. Clearbox is a standalone shared inbox built for Shopify, so your team answers support@ with order context in view rather than switching to the Shopify admin.

Clearbox
Hiver
Platform
Standalone shared inbox
Shared inboxes inside Gmail
Shopify context
Native orders/refunds in-thread
Via integrations/apps
Best fit
Shopify-first support teams
General Gmail-based teams
Pricing
Predictable per seat
Per user, tiered
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FAQ

How is Clearbox different from Hiver?

Clearbox is Shopify-native and standalone; Hiver adds shared-inbox features to Gmail. If order context matters most, Clearbox keeps it in-thread.

Do I need to stay in Gmail with Clearbox?

No—Clearbox is its own inbox and connects your support@ mailbox regardless of provider.

Which is better for Shopify?

Clearbox, for native order/refund context without leaving the thread. Hiver is great if you want to live entirely in Gmail.

Does Clearbox handle assignment and notes?

Yes—assignment, internal notes, statuses and live presence are built in.