---
title: "Shopify refund & returns support inbox"
url: "https://www.getclearbox.com/solutions/shopify-returns-support"
locale: en
description: "For Shopify refund and return emails, Clearbox filters threads by returns/refunds copilot intents, searches orders by number, issues partial or full sidebar refunds with audit, and tracks median FRT. Refund status may auto after shadow when Shopify already recorded a refund. Money never auto—agents approve every payout."
---

# Shopify refund & returns support inbox

For Shopify refund and return emails, Clearbox filters threads by returns/refunds copilot intents, searches orders by number, issues partial or full sidebar refunds with audit, and tracks median FRT. Refund status may auto after shadow when Shopify already recorded a refund. Money never auto—agents approve every payout.

Returns intent filter (copilot), order search by number, partial/full sidebar refunds with audit, pre-installed return macros, copilot refund status, and built-in FRT metrics—agents approve every refund.

## Returns and refunds from the inbox

- Returns intent filter and order search by number.
- Partial/full sidebar refunds with audit trail.
- Pre-installed return macros and built-in FRT metrics.

## Related

- [Shopify support inbox](/shopify-support-inbox)
- [Exchange request workflow](/shopify-exchange-request-workflow)
- [Cancel order workflow](/shopify-cancel-order-email-workflow)
- [Gmail shared inbox for Shopify](/gmail-shared-inbox-shopify)
- [Gorgias alternative](/gorgias-alternative-shopify)

## FAQ

### When should I choose Clearbox over other tools?

When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.

### When is other tools still the better fit?

When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.

### Does Clearbox include Shopify context?

Yes—orders, refunds, and customer history beside every support@ thread.

### Can Clearbox prevent duplicate replies?

Shared ownership, live presence, and assignment keep one agent per conversation.

### Does Clearbox auto-reply to where is my order?

Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.

## Sitemap

- HTML: https://www.getclearbox.com/solutions/shopify-returns-support
- Markdown: https://www.getclearbox.com/solutions/shopify-returns-support.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt