---
title: "Shared inbox for ecommerce agencies — multi-store Shopify support"
url: "https://www.getclearbox.com/solutions/ecommerce-agency-inbox"
locale: en
description: "Ecommerce agencies managing multiple Shopify stores get a dedicated Agency tier (25 inboxes), multi-shop selector, handoff banners on internal notes, median FRT and resolution metrics, and CSV export with handle_time_minutes, presence_minutes, billable_minutes, and shop_domain for per-store client billing."
---

# Shared inbox for ecommerce agencies — multi-store Shopify support

Ecommerce agencies managing multiple Shopify stores get a dedicated Agency tier (25 inboxes), multi-shop selector, handoff banners on internal notes, median FRT and resolution metrics, and CSV export with handle_time_minutes, presence_minutes, billable_minutes, and shop_domain for per-store client billing.

Dedicated Agency tier (25 inboxes), multi-shop selector, WISMO tracking-gated opt-in, and CSV export with handle_time_minutes, presence_minutes, billable_minutes, and shop_domain for client billing.

## Agency tier for client stores

- Multi-shop selector and per-client SLA rollups.
- CSV export with billable_minutes and shop_domain columns.
- WISMO auto-reply is tracking-gated opt-in after shadow — not a magic contextual autopilot.

## Related

- [Agency pricing](/pricing/agencies)
- [Agency email management guide](/blog/team-email-management-agencies-guide)
- [Shared inbox for Shopify](/shared-inbox-shopify)
- [Returns path](/solutions/shopify-returns-support)

## FAQ

### When should I choose Clearbox over other tools?

When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.

### When is other tools still the better fit?

When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.

### Does Clearbox include Shopify context?

Yes—orders, refunds, and customer history beside every support@ thread.

### Can Clearbox prevent duplicate replies?

Shared ownership, live presence, and assignment keep one agent per conversation.

### Does Clearbox auto-reply to where is my order?

Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.

## Sitemap

- HTML: https://www.getclearbox.com/solutions/ecommerce-agency-inbox
- Markdown: https://www.getclearbox.com/solutions/ecommerce-agency-inbox.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt