---
title: "Clearbox for Shopify — team inbox with order context"
url: "https://www.getclearbox.com/shopify"
locale: en
description: "Clearbox is a shared inbox for Shopify support@: connect your team email on Clearbox, link Shopify from settings, and see orders and refunds beside each customer thread—billing stays on Clearbox, not the Shopify App Store."
---

# Clearbox for Shopify — team inbox with order context

Clearbox is a shared inbox for Shopify support@: connect your team email on Clearbox, link Shopify from settings, and see orders and refunds beside each customer thread—billing stays on Clearbox, not the Shopify App Store.

Run support@ together with customer orders, refunds, and spend history beside each thread. Per-seat pricing, setup in minutes—subscribe on Clearbox, then connect Shopify in settings.

## Order history at a glance

When an email comes from a Shopify customer, see their full order history and last order status.

## Total spent

Display how much each customer has spent so your team can prioritize and personalize replies.

## Quick refunds

Create refunds and view order details without leaving your inbox.

## Set up Clearbox for Shopify WISMO drafts

Connect Shopify, see a sample where-is-my-order ticket, connect support@, then review drafts in shadow.

1. **Connect Shopify.** Authorize your store so orders and tracking sit beside support@.
2. **See a sample WISMO.** Open the sample where-is-my-order ticket: tracking is beside the thread and the draft is in the reply box.
3. **Connect support@.** Bring Gmail, Outlook, or IMAP. New WISMO threads arrive as Draft ready or Needs you.
4. **Review drafts / shadow.** Shadow shows what would have auto-sent. Turn on live auto-send in Settings only after you review those examples. Kill switch stays available.

## FAQ

### Do I install Clearbox from the Shopify App Store?

No. Start a free trial on Clearbox, connect your support inbox, then link your Shopify store from settings. Billing stays on Clearbox (Stripe)—you are not locked into Shopify billing.

### Does Clearbox send WISMO automatically?

Yes, opt-in. After you review shadow examples in Settings, it can auto-send WISMO tracking replies only when Shopify has a tracking URL. Lost parcels / no tracking stay human. Refunds never auto-send. A kill switch turns it off.

### How long does setup take?

Most small teams connect Shopify, see a sample WISMO ticket, then connect support@ in under ten minutes.

### Who is Clearbox for?

Shopify support teams of 1–5 people who live in support@ and want order context without a heavy helpdesk rollout.

## Sitemap

- HTML: https://www.getclearbox.com/shopify
- Markdown: https://www.getclearbox.com/shopify.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt