---
title: "A Shopify support metrics dashboard (FRT & resolution)"
url: "https://www.getclearbox.com/shopify-support-metrics-dashboard"
locale: en
description: "Clearbox includes a Shopify support metrics dashboard with median first response time (FRT) and resolution, per agent and per store, plus CSV export—no spreadsheets required."
---

# A Shopify support metrics dashboard (FRT & resolution)

Clearbox includes a Shopify support metrics dashboard with median first response time (FRT) and resolution, per agent and per store, plus CSV export—no spreadsheets required.

You cannot manage Shopify support on vibes. Here are the metrics that matter and how Clearbox surfaces them automatically.

## The metrics that matter

Median first response time and resolution time are the clearest signals of support health for a small Shopify team. Clearbox computes them automatically from your inbox activity.

## Per agent and per store

Break metrics down by agent to coach fairly, and by store if you run multiple Shopify brands.

## Export for reporting

CSV export (including shop_domain and time fields) lets you report to founders or clients without rebuilding data in spreadsheets.

## Related

- [Improve first response time](/shopify-first-response-time)
- [Set a support SLA](/shopify-support-sla)
- [Shopify support inbox](/shopify-support-inbox)
- [Measure & improve CSAT](/shopify-support-csat)

## FAQ

### What does the metrics dashboard show?

Median first response time, resolution, and activity—per agent and per store.

### Do I need external BI?

No—metrics are built in, with CSV export for deeper reporting.

### Can I see per-agent performance?

Yes, metrics break down by agent and by store.

### Is it available on trial?

Core metrics are available so you can baseline from day one.

## Sitemap

- HTML: https://www.getclearbox.com/shopify-support-metrics-dashboard
- Markdown: https://www.getclearbox.com/shopify-support-metrics-dashboard.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt