---
title: "Shopify support macros and canned responses"
url: "https://www.getclearbox.com/shopify-support-macros"
locale: en
description: "Shopify support macros are reusable, shared replies for common questions. Clearbox keeps them team-wide and fills them with Shopify order context, so answers are fast and accurate."
---

# Shopify support macros and canned responses

Shopify support macros are reusable, shared replies for common questions. Clearbox keeps them team-wide and fills them with Shopify order context, so answers are fast and accurate.

Macros (canned responses) are the fastest lever for a small Shopify support team. Here is how to build a macro library that stays consistent as you grow.

## Start with your top 10 questions

WISMO, shipping delays, refunds, returns, exchanges, address changes, cancellations, discounts, product questions, and order edits cover most of the volume. Write one clear macro for each.

## Keep macros shared, not personal

Personal snippets fragment your tone. Shared macros in Clearbox update once for the whole team and keep replies on-brand.

## Fill macros with order context

Because Shopify orders sit beside the thread, a macro reply is completed with the right order number, status and refund detail—no copy-paste from admin.

## Macros are the fallback; WISMO drafts are the Pro default

For where-is-my-order, Pro prefills the composer with tracking. Keep macros for everything else.

- [Shopify WISMO / order status emails](/shopify-order-status-email-automation)

## Related

- [Shopify support email templates](/shopify-support-email-templates)
- [Improve first response time](/shopify-first-response-time)
- [Shopify support inbox](/shopify-support-inbox)
- [Order status email automation](/shopify-order-status-email-automation)

## FAQ

### What is a support macro?

A reusable canned reply for a common question, sent in one click and personalised with order details.

### Are macros shared across agents?

Yes—shared macros keep tone consistent and onboard new agents fast.

### Do macros work with order context?

Yes, Shopify order data sits beside each thread so replies stay accurate.

### How many macros should I start with?

Begin with your top 10 question types and expand from there.

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