---
title: "Shopify support inbox — shared support@ with orders in every thread"
url: "https://www.getclearbox.com/shopify-support-inbox"
locale: en
description: "Clearbox is a Shopify support inbox for email-first teams: connect support@, assign threads, see orders and refunds beside each email, and track median FRT and resolution—without enterprise ticketing overhead."
---

# Shopify support inbox — shared support@ with orders in every thread

Clearbox is a Shopify support inbox for email-first teams: connect support@, assign threads, see orders and refunds beside each email, and track median FRT and resolution—without enterprise ticketing overhead.

Shopify support inbox for support@: one shared queue, assign threads, see orders and refunds in-thread, track median FRT and resolution—built for 1–5 person email teams.

## Built for support@ on Shopify

- Assign threads and see orders, refunds, and customer spend beside each email.
- Median FRT and resolution metrics with CSV export for SLA proof.
- Per-seat pricing for teams of 1–5 without ticket-volume surprises.

## Related

- [Shared inbox for Shopify](/shared-inbox-shopify)
- [Gorgias alternative](/gorgias-alternative-shopify)
- [Order status email automation](/shopify-order-status-email-automation)
- [All comparisons](/comparisons)

## FAQ

### When should I choose Clearbox over other tools?

When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.

### When is other tools still the better fit?

When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.

### Does Clearbox include Shopify context?

Yes—orders, refunds, and customer history beside every support@ thread.

### Can Clearbox prevent duplicate replies?

Shared ownership, live presence, and assignment keep one agent per conversation.

## Sitemap

- HTML: https://www.getclearbox.com/shopify-support-inbox
- Markdown: https://www.getclearbox.com/shopify-support-inbox.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt