---
title: "Export billable support time for Shopify agencies"
url: "https://www.getclearbox.com/shopify-agency-billable-time-export"
locale: en
description: "Agencies running Shopify support for clients need defensible billing. Clearbox exports CSV with handle_time_minutes, presence_minutes, billable_minutes and shop_domain—per store, ready to invoice."
---

# Export billable support time for Shopify agencies

Agencies running Shopify support for clients need defensible billing. Clearbox exports CSV with handle_time_minutes, presence_minutes, billable_minutes and shop_domain—per store, ready to invoice.

If you bill clients for support, you need clean time data per store. Here is how Clearbox makes agency billing simple.

## Time data you can defend

Clearbox tracks handle time and presence per thread, so billable minutes are based on real activity, not estimates—useful when a client questions an invoice.

## Per store, with shop_domain

Export includes shop_domain so you can split billing cleanly across each client’s Shopify store.

## Built for the Agency tier

The dedicated Agency plan adds more inboxes and a multi-shop selector, so one team can support many brands and bill each accurately.

## Related

- [Agency inbox](/solutions/ecommerce-agency-inbox)
- [Multi-brand Shopify inbox](/multi-brand-shopify-inbox)
- [Agency pricing](/pricing/agencies)

## FAQ

### What fields are in the export?

handle_time_minutes, presence_minutes, billable_minutes and shop_domain, among others.

### Can I bill per client store?

Yes—shop_domain in the export lets you split time per Shopify store.

### Is there an agency plan?

Yes—a dedicated Agency tier with more inboxes and multi-shop support.

### Is the time data accurate?

It is based on real handle time and presence, not manual estimates.

## Sitemap

- HTML: https://www.getclearbox.com/shopify-agency-billable-time-export
- Markdown: https://www.getclearbox.com/shopify-agency-billable-time-export.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt