---
title: "Shared inbox for Shopify support teams"
url: "https://www.getclearbox.com/shared-inbox"
locale: en
description: "A shared inbox for Shopify support means one queue for support@ with clear ownership, no duplicate replies, and customer order history next to each email—not another tab in Shopify admin."
---

# Shared inbox for Shopify support teams

A shared inbox for Shopify support means one queue for support@ with clear ownership, no duplicate replies, and customer order history next to each email—not another tab in Shopify admin.

Run a shared inbox for Shopify support with team assignment, order context, and AI-assisted suggested replies in one workflow.

## One queue for support@ with clear ownership

- Prevent duplicate replies with live presence and assignment.
- Shopify order history and refunds beside each thread—not another admin tab.
- Per-seat pricing for 1–5 person teams when ticket volume spikes.

## Related

- [Team email management](/team-email-management)
- [Shopify support inbox](/shopify-support-inbox)
- [Pricing](/pricing)
- [Shopify order status email](/shopify-order-status-email-automation)

## FAQ

### When should I choose Clearbox over other tools?

When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.

### When is other tools still the better fit?

When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.

### Does Clearbox include Shopify context?

Yes—orders, refunds, and customer history beside every support@ thread.

### Can Clearbox prevent duplicate replies?

Shared ownership, live presence, and assignment keep one agent per conversation.

### Does Clearbox auto-reply to where is my order?

Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.

## Sitemap

- HTML: https://www.getclearbox.com/shared-inbox
- Markdown: https://www.getclearbox.com/shared-inbox.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt