---
title: "Refunds with order context—beside the email"
url: "https://www.getclearbox.com/"
locale: en
description: "Clearbox helps 1–5 person Shopify teams resolve returns and refunds without jumping between Admin and a shared inbox. Connect Shopify, see the order next to a refund request in under 10 minutes, then bring your real support@ when you're ready."
---

# Refunds with order context—beside the email

Clearbox helps 1–5 person Shopify teams resolve returns and refunds without jumping between Admin and a shared inbox. Connect Shopify, see the order next to a refund request in under 10 minutes, then bring your real support@ when you're ready.

Stop copy-pasting order numbers from Shopify into Gmail. Clearbox puts paid status, customer spend, and refund actions beside every return request—predictable per-seat pricing when volume spikes.

**No credit card • Shopify connect → sample refund ticket in minutes**

## Built for returns ops—not another shared Gmail

For small Shopify teams (1–5) that need refund and return context in the inbox—not a full contact-center stack.

### Connect Shopify first

See a sample refund ticket with real order context in minutes—then connect Gmail, Outlook, or IMAP when you're ready for live mail.

### Team Collaboration

Assign emails, add internal notes, and collaborate in real-time with no duplicate replies.

### Simple Workflow

Just 4 email states: New, Assigned, Snoozed, Resolved.

### Real-time Updates

See teammate actions instantly so your support queue stays coordinated.

### Secure & Private

Email credentials are encrypted and customer data stays private.

### Zero Training

If it needs explanation, it's too complex. Your team will be productive from day one.

### Autonomous support ops, not AI drafts

WISMO auto-resolved with real tracking and audit. Return and address requests tagged on Shopify orders. Refunds from the sidebar. Every action logged—you keep control with confidence limits and a kill switch.

## Why returns teams pick Clearbox over a heavy helpdesk

- Refund and return requests with Shopify order context beside the email—not buried in ticket fields and Admin tabs.
- Clearbox runs governed support operations on Shopify email: WISMO resolved with live tracking, return and address requests captured on orders, refunds executed from the inbox. Autonomous CX shows what ran automatically, with audit logs and a kill switch—not AI drafts.
- Predictable per-seat pricing when return volume spikes—you're not punished for being busy.

## How it works

Aha in under 10 minutes

1. **Connect your Shopify store** — Authorize Clearbox—we'll pull order context so refunds aren't a tab-switching exercise.
2. **Open a sample refund ticket** — See a return/refund request with the Shopify order, spend, and status beside it—no waiting for real email volume.
3. **Connect support@ when ready** — Bring Gmail, Outlook, or IMAP. Assign, comment, and resolve live returns as one team.

## FAQ

### What is Clearbox?

Clearbox is a Shopify support inbox for teams of 1–5 that handle returns and refunds by email. Orders, refund status, and customer spend appear beside every thread, with per-seat pricing and a sample ticket aha in under 10 minutes.

### How is Clearbox different from Gorgias?

Clearbox is email-first and built for small Shopify returns teams. You get native order and refund context without a full omnichannel helpdesk rollout. Gorgias fits better when you need chat, social, and SMS routing from day one.

### How much does Clearbox cost?

Clearbox uses predictable per-seat pricing billed through Stripe. See getclearbox.com/pricing for current plans. A 14-day free trial is available with no credit card required.

### Does Clearbox work with Gmail and Outlook?

Yes. Connect Gmail, Outlook, or any IMAP/SMTP support mailbox after Shopify. You can hit the aha moment with a sample refund ticket before connecting live mail.

### How long does setup take?

Most teams connect their support inbox and Shopify store in under 10 minutes. No week-long implementation or contact-center training required.

## Sitemap

- HTML: https://www.getclearbox.com/
- Markdown: https://www.getclearbox.com/index.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt