---
title: "Collaborative inbox for Shopify support@"
url: "https://www.getclearbox.com/collaborative-inbox"
locale: en
description: "Clearbox is a collaborative inbox for Shopify: your team works support@ in one place with real-time visibility, internal notes, and native order context for faster, consistent replies."
---

# Collaborative inbox for Shopify support@

Clearbox is a collaborative inbox for Shopify: your team works support@ in one place with real-time visibility, internal notes, and native order context for faster, consistent replies.

Collaborative inbox for Shopify support teams: shared ownership on support@, order context beside each thread, and fast setup for 1–5 person teams.

## Work together on customer email

- See who is viewing or replying in real time on shared support@.
- Shopify-native context keeps order questions answerable in one view.
- Simple 4-status workflow—no contact-center rollout required.

## Related

- [Shared inbox](/shared-inbox)
- [Email collaboration software](/email-collaboration-software)
- [Comparisons](/comparisons)

## FAQ

### When should I choose Clearbox over other tools?

When your team lives on support@, wants Shopify order context in-thread, and needs minutes-to-value—especially for 1–5 person teams.

### When is other tools still the better fit?

When you need a broader stack (multichannel, heavy automation, enterprise helpdesk) that Clearbox is not trying to replicate.

### Does Clearbox include Shopify context?

Yes—orders, refunds, and customer history beside every support@ thread.

### Can Clearbox prevent duplicate replies?

Shared ownership, live presence, and assignment keep one agent per conversation.

### Does Clearbox auto-reply to where is my order?

Yes, opt-in. After shadow review, tracking replies can auto-send only when Shopify has a tracking URL. Refunds stay human. Per-seat pricing, not per conversation.

## Sitemap

- HTML: https://www.getclearbox.com/collaborative-inbox
- Markdown: https://www.getclearbox.com/collaborative-inbox.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt