---
title: "Clearbox vs Trengo for Shopify support"
url: "https://www.getclearbox.com/clearbox-vs-trengo"
locale: en
description: "Clearbox vs Trengo: Trengo is a multichannel inbox (email, chat, WhatsApp, social); Clearbox is an email-first shared inbox built for Shopify, with native order context beside every support@ thread."
---

# Clearbox vs Trengo for Shopify support

Clearbox vs Trengo: Trengo is a multichannel inbox (email, chat, WhatsApp, social); Clearbox is an email-first shared inbox built for Shopify, with native order context beside every support@ thread.

If you juggle many channels, Trengo centralises them. If email is your main support channel and Shopify order context is what slows you down, Clearbox is the focused, ecommerce-native option.

| | Clearbox | Trengo |
| --- | --- | --- |
| Focus | Email-first shared inbox | Multichannel (chat, WhatsApp, social) |
| Shopify context | Native orders/refunds in-thread | Via integrations |
| Best fit | Email-led Shopify teams | Stores supporting many channels |
| Pricing | Predictable per seat | Per user, channel add-ons |

## Related

- [Clearbox vs Gorgias](/clearbox-vs-gorgias)
- [Shopify support inbox](/shopify-support-inbox)
- [Comparisons hub](/comparisons)

## FAQ

### Clearbox or Trengo for Shopify?

Clearbox if email is your main channel and you want native order context. Trengo if you must unify chat, WhatsApp and social in one inbox.

### Does Clearbox do WhatsApp or social?

No—Clearbox focuses on shared email support with Shopify context. Trengo is the multichannel option.

### Is Clearbox simpler?

Yes for email-led teams: fewer moving parts, ecommerce-focused, fast to adopt.

### Can both prevent duplicate replies?

Yes; Clearbox uses shared ownership, presence and assignment to keep one agent per thread.

## Sitemap

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- Markdown: https://www.getclearbox.com/clearbox-vs-trengo.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt