---
title: "Clearbox vs Richpanel for Shopify support"
url: "https://www.getclearbox.com/clearbox-vs-richpanel"
locale: en
description: "Clearbox vs Richpanel for Shopify support@: Richpanel is a portal- and multichannel-first help desk; Clearbox is an email-first shared inbox with native order context for small teams."
---

# Clearbox vs Richpanel for Shopify support

Clearbox vs Richpanel for Shopify support@: Richpanel is a portal- and multichannel-first help desk; Clearbox is an email-first shared inbox with native order context for small teams.

Both serve ecommerce support, but the shape differs. Richpanel leans on a self-service portal and multichannel automation. Clearbox keeps support@ simple with Shopify orders beside each thread.

| | Clearbox | Richpanel |
| --- | --- | --- |
| Approach | Email-first shared support@ inbox | Self-service portal + multichannel |
| Shopify context | Orders/refunds beside each email | Ecommerce help-desk features |
| Best fit | 1–5 person email support teams | Stores wanting portal & automation |
| Pricing | Predictable per seat | Tiered help-desk plans |

## Related

- [Richpanel alternative](/richpanel-alternative-shopify)
- [Shopify support inbox](/shopify-support-inbox)
- [Comparisons hub](/comparisons)

## FAQ

### Clearbox or Richpanel for a small Shopify team?

Clearbox if email is your main channel and you want minimal setup; Richpanel if you want a self-service portal and broad automation.

### Does Clearbox show order context?

Yes—native Shopify orders, refunds and history beside each thread.

### How does pricing compare?

Clearbox is per seat and predictable; help-desk suites add cost as you add channels and automations.

### Can I migrate from Richpanel easily?

Connect your support@ inbox and Shopify in minutes; no portal migration needed.

## Sitemap

- HTML: https://www.getclearbox.com/clearbox-vs-richpanel
- Markdown: https://www.getclearbox.com/clearbox-vs-richpanel.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt