---
title: "Clearbox vs Hiver for Shopify support"
url: "https://www.getclearbox.com/clearbox-vs-hiver"
locale: en
description: "Clearbox vs Hiver: both turn email into a shared inbox, but Clearbox is Shopify-native—orders, refunds and customer history sit beside each thread—while Hiver layers shared inboxes onto Gmail for general teams."
---

# Clearbox vs Hiver for Shopify support

Clearbox vs Hiver: both turn email into a shared inbox, but Clearbox is Shopify-native—orders, refunds and customer history sit beside each thread—while Hiver layers shared inboxes onto Gmail for general teams.

Hiver brings shared inboxes, assignment and SLAs inside Gmail. Clearbox is a standalone shared inbox built for Shopify, so your team answers support@ with order context in view rather than switching to the Shopify admin.

| | Clearbox | Hiver |
| --- | --- | --- |
| Platform | Standalone shared inbox | Shared inboxes inside Gmail |
| Shopify context | Native orders/refunds in-thread | Via integrations/apps |
| Best fit | Shopify-first support teams | General Gmail-based teams |
| Pricing | Predictable per seat | Per user, tiered |

## Related

- [Clearbox vs Gorgias](/clearbox-vs-gorgias)
- [Gmail shared inbox for Shopify](/gmail-shared-inbox-shopify)
- [Comparisons hub](/comparisons)

## FAQ

### How is Clearbox different from Hiver?

Clearbox is Shopify-native and standalone; Hiver adds shared-inbox features to Gmail. If order context matters most, Clearbox keeps it in-thread.

### Do I need to stay in Gmail with Clearbox?

No—Clearbox is its own inbox and connects your support@ mailbox regardless of provider.

### Which is better for Shopify?

Clearbox, for native order/refund context without leaving the thread. Hiver is great if you want to live entirely in Gmail.

### Does Clearbox handle assignment and notes?

Yes—assignment, internal notes, statuses and live presence are built in.

## Sitemap

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- Markdown: https://www.getclearbox.com/clearbox-vs-hiver.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt