---
title: "Set Up Shopify support@ in Clearbox in 5 Minutes"
metaTitle: "Shopify support@ Setup Tutorial: Clearbox in 5 Minutes"
metaDescription: "Step-by-step tutorial: connect support@ and Shopify to Clearbox, invite your team, and handle your first WISMO ticket—in about 5 minutes."
keywords:
  - Shopify support setup
  - support@ setup Clearbox
  - shared inbox setup Shopify
  - connect Shopify support email
  - Clearbox tutorial
excerpt: "Connect support@ and Shopify to Clearbox, invite teammates, and resolve your first ticket with order context—step-by-step in about five minutes."
authorName: "Clearbox Team"
published: true
publishedAt: "2026-06-18"
updatedAt: "2026-06-18"
---

## Introduction

You do not need a week-long help-desk implementation to run **support@** properly on Shopify. **Clearbox** connects your mailbox and store so your team sees **order context beside every email**—assignment, notes, and metrics included.

This tutorial walks through setup for a **Shopify support team of 1–5 people** in about **five minutes**. No shared Gmail password required.

**What you need before starting:**
- Access to **support@** (Gmail or Outlook)
- Shopify store admin (for OAuth)
- 2–5 minutes uninterrupted

## Step 1: Create your Clearbox account (1 minute)

1. Open [getclearbox.com/signup](https://www.getclearbox.com/signup)
2. Enter your work email and create a password
3. Start the **14-day free trial** (no credit card required)
4. Confirm your email if prompted

You land in an empty workspace—ready to connect support@.

## Step 2: Connect support@ (1–2 minutes)

1. Click **Add inbox** (or equivalent onboarding step)
2. Choose your provider:
   - **Gmail / Google Workspace** — OAuth sign-in for support@
   - **Outlook / Microsoft 365** — OAuth sign-in for support@
3. Authorize Clearbox to read and send from **support@yourstore.com**
4. Wait for sync—existing threads appear in the queue

**Important:** Emails stay in Gmail or Outlook. Clearbox connects; it does not migrate or delete mail.

**Verify:** Send a test email to support@ from your personal address. It should appear in Clearbox **New** queue within a minute.

## Step 3: Connect Shopify (1 minute)

1. Open **Settings → Integrations → Shopify** (or onboarding Shopify step)
2. Click **Connect Shopify store**
3. Log into the correct Shopify admin account
4. Approve OAuth permissions for order read and refund actions (as offered)
5. Confirm store name matches your brand

**Verify:** Open your test thread. The **Shopify sidebar** should show customer orders linked to the sender email—or empty if test email has no orders.

## Step 4: Invite your team (1 minute)

1. Go to **Team** or **Invite members**
2. Add teammate work emails (up to your plan seats)
3. Each person receives an invite, creates **their own login**, and connects to the shared support@ workspace

**No shared password.** Revoke one person later without rotating support@ credentials.

**Roles (typical small team):**
- **Admin:** Connects inboxes and Shopify, invites team
- **Agent:** Handles assigned threads, notes, resolves

## Step 5: Handle your first ticket (1 minute)

1. Open a real or test **WISMO** email in **New**
2. Click **Assign to me** (claim ownership—prevents duplicate replies)
3. Read the **Shopify sidebar**: order #, tracking, fulfillment status
4. Reply with tracking info—or issue refund/reship from sidebar if policy allows
5. Add an **internal note** if needed ("approved reship—warehouse notified")
6. Mark **Resolved**

**Optional:** Apply tags `WISMO`, `return`, or `VIP` for filters later.

## Recommended defaults (same day, +5 minutes)

These are not required in the first five minutes—but set them before end of day:

| Setting | Recommendation |
|---------|----------------|
| Assignment | First-available claims New threads |
| Tags | WISMO, return, damaged, wholesale, VIP |
| SLA targets | WISMO 4h, returns 24h |
| Queue captain | One person checks unassigned New at 9am |

## Troubleshooting

### Test email not appearing
- Check spam in Gmail
- Confirm OAuth connected to correct support@ address
- Wait 2–3 minutes for initial sync

### Shopify sidebar empty
- Sender email must match Shopify customer email
- Confirm you connected the **production** store, not staging
- For B2B orders, customer record may use different email

### Teammate cannot send
- Verify invite accepted and role includes reply permission
- Re-authorize inbox OAuth if admin changed Google permissions

## What you get after setup

✅ Shared **support@** with per-user logins
✅ **Shopify order sidebar** on every thread
✅ **Assignment** and four states (New → Resolved)
✅ **Internal notes** for handoffs
✅ **FRT and resolution metrics** starting from first resolved ticket

## FAQ

### Does setup really take 5 minutes?

Yes for inbox + Shopify + first invite. Tag rules and team habit take longer—but live support@ handling starts immediately.

### Can I connect multiple Shopify stores?

Yes—agencies and multi-brand merchants connect multiple stores; sidebar reflects the correct store per thread.

### Will customers know we use Clearbox?

No. Replies send from **support@** as usual—the same address customers already use.

### Do I need to change MX records?

No. Clearbox uses OAuth to your existing Gmail or Outlook mailbox.

### What if I only have one agent today?

Clearbox works for solo founders. Invite others when you hire—same inbox, same history.

## Conclusion

**Shopify support@ in Clearbox:** signup → connect inbox → connect Shopify → invite team → assign and resolve with order context. About **five minutes** to production.

**Start now:** [getclearbox.com/signup](https://www.getclearbox.com/signup)

[Start free trial](/signup)

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