---
title: "About Clearbox"
url: "https://www.getclearbox.com/about"
locale: en
description: "Clearbox is a Shopify support inbox for teams of 1–5. Orders and tracking sit beside support@ email. For “where is my order?”, it can auto-send that tracking reply after you review shadow mode and only when Shopify has a tracking URL. Otherwise a human gets the draft. Per-seat, not per ticket."
---

# About Clearbox

Clearbox is a Shopify support inbox for teams of 1–5. Orders and tracking sit beside support@ email. For “where is my order?”, it can auto-send that tracking reply after you review shadow mode and only when Shopify has a tracking URL. Otherwise a human gets the draft. Per-seat, not per ticket.

## What Clearbox is

Clearbox is email-first customer support software for DTC and SMB Shopify stores. Your team shares one support mailbox, sees Shopify orders and refunds in-thread, and avoids duplicate replies—without configuring a full omnichannel contact center.

## Who it is for

Teams of 1–5 people handling support@ for a Shopify store (or a small portfolio of stores). Typical users are founders, support leads, and ecommerce ops who want Gmail/Outlook-style simplicity with Shopify context built in.

## How Clearbox is different

Unlike Gorgias or Zendesk, Clearbox does not try to be every channel on day one. It focuses on shared email support with native Shopify data, optional WISMO auto-send when tracking exists (after shadow review), refunds from the sidebar, and pricing that stays predictable when ticket volume spikes.

## Billing & setup

Trials and subscriptions are billed through Stripe at getclearbox.com. Connect your support inbox and Shopify store from Clearbox settings after signup—no Shopify App Store billing required.

## FAQ

### Is Clearbox a help desk or a shared inbox?

Both, in practice: a shared inbox with team assignment, internal notes, and support metrics—built specifically for Shopify email support rather than generic internal mail.

### Does it send automatically?

Yes, opt-in. After you review shadow examples in Settings, Clearbox can auto-send WISMO tracking replies only when Shopify has a tracking URL. Lost parcels and anything without tracking stay human. Refunds never auto-send. A kill switch turns it off.

### Does Clearbox replace Gorgias?

For email-led Shopify support on a small team, yes. If you need heavy omnichannel routing (chat, social, SMS) from day one, a broader platform may still fit better.

### Where is Clearbox available?

Clearbox supports English and French UI and is used by Shopify merchants in Europe and North America.

## Sitemap

- HTML: https://www.getclearbox.com/about
- Markdown: https://www.getclearbox.com/about.md
- Full sitemap: https://www.getclearbox.com/sitemap.md
- Site index: https://www.getclearbox.com/llms.txt